Returns & Refund Policy

Last updated: October 2, 2026

At RIDEFREE™, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the return and refund terms below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be returned in its original condition, including any original packaging, accessories, and tags where applicable. The product must not have been damaged, misused, or altered after delivery.

To request a return, please contact us at [YOUR SUPPORT EMAIL] with your order number and a brief description of the reason for your return. We will provide you with the applicable return instructions.

Items returned without first contacting us may not be accepted.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for voluntary returns.

Exchanges

We do not offer direct exchanges.

If you would like a different product or variant, the fastest option is to return the original item in accordance with this policy and, once your return is accepted, place a new order for the replacement item.

This does not affect any statutory rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [YOUR SUPPORT EMAIL], including your order number and clear photographs of the issue.

We will review the situation and, where appropriate, provide a replacement, repair, refund, or other remedy required by applicable law.

European Union — 14-Day Right of Withdrawal

If you are a consumer located in the European Union and your purchase is covered by the EU consumer rules, you generally have the right to withdraw from your online purchase within 14 calendar days from the day you receive the goods, without providing a reason. European Union

To exercise this right, you must clearly communicate your decision to withdraw before the 14-day period expires.

After notifying us of your withdrawal, you must return the goods without undue delay and, in general, no later than 14 days after communicating your decision to withdraw.

You may handle and inspect the goods as reasonably necessary to establish their nature, characteristics, and functioning. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish those characteristics. European Union

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods when exercising the right of withdrawal, provided that we informed you of this obligation before purchase. European Union

Certain statutory exceptions to the right of withdrawal may apply under EU law. European Union

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, we will issue the refund to your original payment method.

For standard returns under our voluntary return policy, refunds are generally processed within 10 business days after the return has been approved. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

For EU statutory withdrawals, refunds will be made without undue delay and generally no later than 14 days from the date we are informed of your decision to withdraw, subject to our legal right, where applicable, to wait until we have received the returned goods or you have provided evidence that they have been sent back. portal-cec.consumo.gob.es

Where required by applicable law, the refund for an EU withdrawal will include the standard delivery cost paid for the order, excluding any additional cost resulting from your choice of a more expensive delivery method. portal-cec.consumo.gob.es

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including products that are:

• Clearly personalized or made to the customer's specifications;
• Damaged through misuse or improper handling;
• Returned after the applicable return period; or
• Otherwise excluded from return by applicable law.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Questions About Your Return?

If you have any questions about returns or refunds, please contact us at:

riddefree@outlook.com